Our company
Healthcare used to feel more personal. Fewer systems, fewer distractions. Just care teams and patients, talking.
Now it’s a maze of intake forms, insurance verifications, scheduling tools and nonstop phone calls. Even before a visit begins, practices are buried in administrative work.
AI has helped with scale and speed, but still falls short when patients need empathy, nuance, or reassurance.
Meanwhile, staff are stretched thin, and turning over faster than ever. Teams are burnt out, and phones don’t stop ringing.
We knew there had to be a better way. One that brings together the empathy and nuance of human support with the efficiency of the best AI models.
A modern, remote front desk that answers every call with care, keeps your practice running smoothly, and let’s your team focus on what matters the most.
That’s why we started TelaMed.
Meet the team
Built by people who understand what it’s like to run a busy office and care for patients at the same time.
Dr. Nathan Nachlas is the Co-Founder and President of TelaMed. A Yale and Johns Hopkins–trained otolaryngologist, Dr. Nachlas is the Immediate Past President of ENT and Allergy Associates of Florida, one of the largest single-specialty private practices in the United States.
Telamed is the culmination of Dr. Nachlas’s four-decade career focused on improving the way physicians practice medicine, by creating efficient, cost-effective, and patient-centric support environments.
Jo Wells brings more than three decades of experience in healthcare operations to her role at TelaMed. Prior to joining the company, she served as Chief Operating Officer of ENT and Allergy Associates of Florida for over 20 years, where she was responsible for managing the operations of one of the largest single-specialty practices in the country. In that capacity, she oversaw nearly 1,000 employees across the state, ensuring operational excellence and organizational growth.
As Director of Client Services for TelaMed, Ms. Wells leads initiatives focused on continuous quality improvement and the successful implementation of the TelaMed AI program, further advancing the company’s mission to enhance efficiency and elevate patient care.
We’re based in Nevis, a Caribbean island where our hospitality-trained team provides 24/7 support to medical offices across the U.S.
Every TelaMed team member brings years of hospitality experience and is trained on your practice’s specific protocols.
Our key differentiator is that we’re human-first, and supported by AI. All of your calls will be routed to the best place to handle that specific call so your team can grow without sacrificing a great first impression.
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HIPAA Compliant
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SOC2 Compliant
©2025 TelaMed
